Wipro Recruitment 2022
Customer Service Representative
Wipro Recruitment 2022 | Work From Home Jobs 2022 | Wipro Jobs 2022 | Wipro Latest Jobs | Wipro Customer Service Representative
Ref id: 2884471
Location :
Job Responsibilities:
Education Requirement:
Experience Requirement: Fresher & Experience
Skills : Excellent Communication skills
Job Description
We are looking for smart professionals with a great attitude to make every
single client interaction delightful.
Your Impact as a Customer Service Representative
Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels.
Build client & domain knowledge to be able to deliver a resolution on the
first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer
Satisfaction, Service Level, Handle
Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats &
email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Roles & Responsibilities:
You bring knowledge & expertise
Required Experience
Experience 0- 2 yrs.
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS Office
Defined career roadmap which offers growth opportunities
Performance based incentive program**
Investment in talent development and skills enhancement
Work life balance with 5 day work week
Collaborative environment with best in class professionals
Focus on colleague engagement and fun@work
Depends on Process/Client alignmen
Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
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