HCL Recruitment 2023 for Freshers
HCL-Tech
is a global technology company, home to 211,000+ people across 52 countries,
delivering industry leading capabilities centered around digital, engineering
and cloud powered by a broad portfolio of technology services and products.
Were powered by our people a global, diverse, multi-generational talent -
representing 167 nationalities whose unique spark, perspective and boundless
passion drive our culture of proactive value creation and problem-solving. We
work with clients across all major verticals, providing industry solutions for
Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and
Services, Telecom and Media, Retail and CPG, and Public Services. Our purpose
is to bring together the best of technology and our people to supercharge
progress.
Job description
Role
& responsibilities
1)Provide
hardware/software/network problem diagnosis/resolution via telephone/email/chat
for customers end users.
2)Route
problems to internal 2nd and 3rd level IT support staff.
3)Coordinate
and manage relationships with vendors and support staff that provide
hardware/software/network problem resolution.
4)
Administer and provide User account provisioning.
5)
Use the Incident Management System to document and manage problems and work
requests and their respective resolutions and circumventions.
6)Responds
to telephone calls, email, instant messages, and assigned tickets from users;
Assign work orders/incidents to appropriate support teams and follow up until
closure.
7)
Respond to, and diagnose, problems through discussions with users, including
problem recognition, logs, research, isolation, resolution and follow-up steps;
Provide level 1 remote desktop support and perform other activities based on
SOPs.
8)Perform
user account management activities Escalate complex problems to appropriate
support specialists Responsible for activities relating to the evaluation,
analysis, and setup of PC-based software products (e.g., word processors,
spreadsheets, presentation graphics, database management systems, electronic
mail, and communications).
9)Troubleshoot
client software and basic network connectivity problems Identify,
evaluate and prioritize customer problems and complaints.
10)
May train users and operators on a limited basis and/or may write training
procedures.
11)Participate
in ongoing training and departmental development.
12)Routine
maintenance updates with other IT staff and business units.
13)
Provide all required documentation including standards, configurations and
diagrams.
14)Provide knowledge transfer of EUC operations.
15)
Performing User, Privileged and Supplier Access Reviews (Governance).
16)
Enable users to work more efficiently and effectively with IT solutions.
17)
Be willing to participate in on-the-job training designed to enhance skills and
support capabilities.
Skill
Sets Required
1) Good Communication Skills.
2)
Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS
PowerPoint, MS Outlook, MS Project, and MS Visio is required.
3)Should
have knowledge of Windows Operating systems.
4)
Should have knowledge of Remote desktop connectivity applications like SMS,
Bomgar, WebEx, Live Meeting, and Windows Native tools.
5)
Disciplined, systematic problem-solving skills required.
6)
Knowledge of Active Directory, Exchange 2003/2007.
7)
Readiness to demonstrate a proactive attitude.
Educational
Qualifications
BCA,
BSc (IT/CS)
Batch
- 2022,2023
Role:
Customer Service
Industry Type:
IT Services & Consulting
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, Permanent
Role Category:
Customer Success, Service &
Operations - Other
Education
UG: B.Sc in Any Specialization, BCA in Any
Specialization, B.A in Any Specialization
Key Skills
Computer Skills, Communication Skills
Interpersonal Skills
How to apply the application
form of HCL Recruitment for Freshers 2023 online
Candidate should read
the official notification.
From the web site given, click on the link and visit
official web site.
Do not forget to update resume and photograph, signature
on-line mode
Read directions carefully.
If the accomplishment is offline mode, then fill the shape
properly and fasten all the documents.
If you apply for the work then check this web site for
change the admit card and communicating date.
If you've got facing any problem, then comment into the post
given below.
Important dates:
Date starts for applying online: Already started.
Important
Links:
Apply
Online: Click Here
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