SBI CARD CUSTOMER SERVICES EXECUTIVE RECRUITMENT 2022

SBI CARD CUSTOMER SERVICES EXECUTIVE RECRUITMENT 2022

SBI CARD CUSTOMER SERVICES EXECUTIVE POST

Posting date: 06/07/2022

Last date: 16/08/2022

 

Job Description

Position Responsibilities: 

Would be a part of customer service team, handling Inbound calls / outbound of Credit Card holders. Employee is expected to demonstrate highest standards in call quality & product knowledge to deliver on superlative customer experience, ensure to provide maximum FTR and to raise red flags on process gaps.

Responsible for meeting all business defined targets on daily basis like AHT, Call Productivity, Up-sell, retention, first call resolution, Call Quality, C-SAT with zero unscheduled leaves/ absenteeism. Job requires Compliant to Business Policy, processes and procedures.

Should be versatile & dexterous in managing volumes from multiple channels (Outbound/Inbound) Employee will be empowered to take prudent decisions on levels of authority to increase FCR /FTR Compliant with business policy, processes and procedures Measures of Success (Define the Outcomes expected of the role) 

Skills Sets Required Excellent voice modulation, professional phone etiquettes and communication skills – interpersonal, verbal, and written with the goal of influencing outcomes. Must be able to build positive, productive relationships with customers and team members. Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. Strong organization, time management, and multi-tasking abilities Self-motivated and ability to deliver independently Certification on few of competencies listed above would be an added advantage. 

Must have Qualification Graduation from recognized University Total Experience - Freshers & 1-3 years’ experience is customer service industry Relevant Experience in a field Complaints handling / Process improvement/customer relationship management experience / 2 years’ experience in handling similar profile would be added advantage.

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