SBI CARD RECRUITMENT 2022 

Organization: SBI Card &Payment Services Ltd.

SBI CARD RECRUITMENT 2022 Application fees: Nil

SBI CARD Associate –KYC Documents Verification Post

Posting date: 06/07/2022

Last date: 06/09/2022 

Job Description

Position Responsibilities: 

Decisioning of KYC Renewal/addon/address change/PAN cases
Review and decision KYC documents of the customers (emails/physical documents/internal deduplication /CKYC downloads)  as per the pre-defined policy/ guidelines & SOP's :
- Strict adherence to the regulations/policy defined for KYC documents ( Officially valid documents-OVD's)
- Address/resolve customer queries on KYC for incoming emails /Invalid or negative document cases
- Review address changes into major /minor as per policy process defined
- Ensure accurate updation of the decisioning files/system for the final decisions on the cases
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholders emails 

Maintain /track process specific responsibilities assigned for any new changes in policies/systems/processes

Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns /RCA's

Measures of Success (Define the Outcomes expected of the role): 

100% achievement of the benchmark for productivity, accuracy & TAT: Weightage 80%, Identify/implement opportunities for process improvement -Weightage 20%.

Skills Sets Required: 

Good written and oral communication skills, Basic knowledge of key aspects related to KYC - document types acceptability norms etc.

Must have Qualification: 

Graduate in any discipline, Good Knowledge of MS office

Over All experience in role:  

Freshers + 1 year preferred (Preferably from the service industry: Credit Cards , BPO , Banks, NBFCs, Telecom, Insurance)

Important Links:

Apply Online: Click Here

Latest Jobs: Click Here